Making a Complaint

At Clear Councils we recognise the importance of great customer service and set ourselves high standards. Should there be an occasion when we do not meet your expectations, we are equally committed to dealing with a complaint in a thorough and professional manner.

If you wish to register a complaint or request a copy of our complaints procedures please contact us:

In writing, addressed to Complaints at Clear Insurance Management Ltd, 1 Great Tower Street, London, EC3R 5AA

By telephone to 020 7280 3450

By email to [email protected]

Please note, complaints by email should only be directed to the above e-mail address, to ensure they are dealt with as quickly as possible. Any complaints directed to any individual’s email address, may not be handled as promptly.

In the unlikely event that we cannot settle your complaint with us directly, you may be entitled to refer to the Financial Ombudsman Service (FOS). You can find out more about this by visiting the FOS website at www.financial-ombudsman.org.uk 

Please note that FOS will only be able to consider your complaint after we have had the opportunity to review and resolve your complaint.

A copy of our procedures for dealing with complaints is available on request.